Effective Date: 4/8/2025
At Horizon Ebooks, we are committed to delivering high-quality digital reading experiences. Because our products are digitally delivered ebooks, our refund policy is designed to be fair while also protecting our content creators and preventing abuse.
1. Digital Product Nature
All purchases on https://horizonebooks.com are digital products and are delivered instantly to your account or email upon successful payment. As such, all sales are considered final and non-refundable, except under specific circumstances outlined below.
2. Eligible Refund Situations
We may approve a refund only in the following cases:
- Duplicate Purchase: You were accidentally charged more than once for the same ebook.
- Technical Issues: You were unable to download or access your ebook, and our support team was unable to resolve the issue within 72 hours.
- Incorrect File Delivery: You received the wrong ebook or file format than what was advertised or ordered.
To request a refund in any of the above cases, contact us at support@horizonebooks.com within 7 days of your purchase. Include your order number and a description of the issue.
3. Non-Refundable Situations
We do not issue refunds in the following scenarios:
- You changed your mind after purchasing.
- You did not enjoy or finish reading the ebook.
- You purchased the ebook by mistake but accessed or downloaded it.
- You missed a promotion or discount that started after your purchase.
We encourage you to carefully review ebook previews, descriptions, and formats before making a purchase.
4. Exchanges
While we do not offer direct exchanges, if you’ve received an incorrect file or version, please contact us and we’ll do our best to correct the issue by sending the appropriate version.
5. How Refunds Are Processed
Approved refunds will be credited back to your original payment method within 5–10 business days, depending on your bank or payment provider.
6. Contact Us
If you have any concerns or questions about your purchase, feel free to reach out:
📧 Email: support@horizonebooks.com
🌐 Website: https://horizonebooks.com